Orion Digital Solutions

Robotic Process Automation

The digital revolution is here, and its impact can be seen in every industry around the globe. With RPA, humans and digital workers are working side by side. Imagine merging human ingenuity with the capabilities of today’s digital workforce to deliver outcomes with greater speed, agility, efficiency and accuracy.

Workforce Reimagined

RPA unlocks the power of the workforce by freeing them up from repetitive work, allowing them to focus on higher value work.

RPA is an emerging technology trend that can emulate transactional, administrative tasks. It works best where the underlying processes are rules-based, repetitive and frequent. RPA can handle large volumes of transactions without having to increase your workforce.

RPA delivers results very quickly, faster than any other technology; weeks instead of months. Apart from the productivity benefits, RPA also improves business process accuracy, compliance, security and enables new business processes not possible by humans alone.

RPA doesn’t require organizations to alter their existing infrastructure and systems as it works alongside existing infrastructure and systems.

Your RPA Delivery Partner

Orion has delivered hundreds of successful automations to clients worldwide; from FMCG, Banking and Finance, to Logistics, Real Estate and Health Care. We have delivered projects in 18 countries across all 5 continents. Our strong technical capabilities and RPA expertise address all 360° of automation projects to guarantee sustainable, superior outcomes. Our RPA team consists of over 40 engagement leaders, project managers, business analysts and RPA engineers. We have the ability to scale up according to the client needs. We work on-premise from client offices, using their own development environment and licenses, or remotely.

We have partnered with Blue Prism and UiPath to offer their award-winning Robotic Process Automation software.

Orion is the first local company in the Middle East to achieve Blue Prism Silver Delivery certification.


Cost Savings
24x7 Workforce


Supply Chain & Manufacturing

Automation of supply chain processes such as DRP, SIP, as well as end-to-end processes such physical distribution and master data management. In manufacturing, automation is possible in production execution and warehouse management.

Banking & Finance

RPA use cases in finance and banking are quite common, especially in areas such as payment alerts clearing, AML, KYC, compliance monitoring & reporting, contact center operations, credit, risk management and audits.


Compliance reporting automation, redemptions processing, data mismatch analysis and reporting.

CPG & Retail

Common automation use cases include: reporting automation, dashboard data extraction, master data management, system reconciliations, order management, digital media buying and optimization.


RPA has disrupted telecom companies around the world by improving data flow between departments and systems, consequently improving customer satisfaction and shortening cycle times. Common use cases include: system integration, billing automation, network management, customer data management, customer order processing, and first call resolution.

Shared Services

RPA has allowed shared service companies to re-invent themselves by increasing agent productivity and improving service levels. Use cases include order processing, account creation, month-end automation, data management, reports generation and employee data processing.


Strategy & Enablement

Process Automation Assessment
We conduct multi-departmental and cross-functional process discovery workshops to assess potential value and to assess automatability of business processes.

RPA Service Line Establishment
Leading preparation activities to establish RPA Service Lines across the organization, including developing governance processes & development standards.

RPA Training for Citizen Developers
We offer customized training programs for RPA citizen developers to get them ready to become Blue Prism certified developers.

Implementation & Delivery

Factory Delivery Model
Deliver hundreds of automations through program-scale delivery model working on continuous pipeline discovery and requirement documentation across multiple teams and functions, and feeding into our global factory delivery team which handles development, testing, validation and deployment of automated processes.

Staff Augmentation Delivery Model
Our certified solution engineers and solution designers can be offered to our clients to work within their agile delivery teams, leveraging the best practices from Orion’s delivery methodology.

Service Operations

L1 Support Services
Monitoring RPA scheduled runs, identifying issues, and performing reruns where possible to ensure streamlined RPA operations.

L2 Support Services
Incident root causing, bug fixing, testing and deployment back to production.

Testing & Migration Services
Testing and migration of solutions for platform version upgrades.


Automated Order Processing

We implemented a cutting-edge solution using Robotic Process Automation (RPA) to achieve 100% automated order processing. By establishing an RPA Center of Excellence and adopting a factory model, we revolutionized EPx’s order entry process, significantly reducing processing time from 20 minutes to just 1 minute. With our 24×7 control room monitoring and dedicated support, EPx experienced thousands of hours saved annually, cost savings of over $100k, and an impressive 3% improvement in customer service levels.

Run-based Maintenance & Cycle-based Maintenance

Digital workers automatically adjust the maintenance schedule on SAP for equipment and parts that haven’t gone through full usage. This saves hundreds of thousands of dollars in premature maintenance.

Data Extraction and Reporting

Experience the power of automation and visualization combined, as our solution simplifies data extraction, streamlines reporting, and provides real-time insights through an interactive dashboard. Make data-driven decisions faster and more confidently using this solution.
Dashboard UI. Futuristic data panel with user interface elements, diagrams and charts. Vector data analytic and technology visualization digital data web screen graphs
RPA EoM Closing

Month-End Closing and Financial Consolidation

You can accelerate your month-end closing process, reduce manual effort, and enhance accuracy. Our solution seamlessly integrates with your ERP and POS systems, automates data extraction and reporting, and provides real-time visualizations through a dynamic dashboard. Experience a streamlined and efficient month-end closing process that allows your finance team to focus on value-added tasks and strategic decision-making.


Integration with External Web Portals

From creating journal entries for payments made through the UPA portal to automating the creation of purchase orders, our digital workers seamlessly handle repetitive and rule-based processes. Our solutions not only increase operational efficiency but also provide real-time visibility into the status of tasks, ensuring smooth and informed decision-making.

RPA Implementation Steps

Our RPA delivery team takes over the end-to-end process of RPA implementation – from ideation to support – to ensure maximum value and promote a successful adoption.



RPA is a software solution and does not involve physical hardware. It works by doing "Human Type" actions on predictable tasks like copying data from documents to system, collating data, generating reports, etc. RPA can execute repetitive tasks that a human employee would otherwise do on a computer system. The technology has matured to a level where accuracy and speed are core features. It continues to evolve and simplify the effort to create and deploy solutions.

There is a wide spectrum of RPA vendors and the price range varies according to the functionality as well as the complexity of the software. Solutions cost range from a few thousand dollars (for simple solutions) to enterprise-level budgets for global corporations.

RPA can lower your costs, improve your quality and integrate seamlessly with any application without the need for technical integration.

In some ways they are very similar. Generally, macros are considered as ways to perform a set of actions within an application. For example, an Excel macro works within an Excel spreadsheet. A script could be a "Windows" script that performs actions.
RPA functionality varies by software product, but they can each do the activities of an Excel Macro and a Window Script. RPA provides greater functionality, the actions can be across applications and not limited to a single application like a macro. RPA provides the capability of reading information from screen displays, which is almost impossible for a scripting language which can only get "Response codes".

A digital worker, also known as a "bot" or software robot, is able to interact with computer systems in the same way that a person interacts. The digital worker can read information displayed on a screen, type using the keyboard and perform mouse movements and clicks. It can be configured to perform repetitive tasks normally undertaken by a person. Some of the advantages of using a digital worker is that it is about 10 times faster than a person with an elimination of human errors.

There are a number of variables when considering costs.
- Software robot (digital worker) license fees or subscriptions
- Infrastructure to host the software robot
- Consultancy to install and configure the software robot for the activities to be performed
- On-going support for the software robot, upgrades, etc.
- Manual activity to handle exceptions in the activities which are beyond the software robot capabilities

When considering the costs, the benefits need to be considered as well. All solutions provide an ROI calculator for RPA.

When RPA projects were first undertaken at global corporations, they were big projects, but the technology has matured rapidly and now implementations are quick.
Typically a Proof of Concept (POC) would be delivered in a few days. The projects are normally completed in a few weeks.
The usual approach is to start with a relatively small process for automation. This enables the infrastructure to be established and the organization to adjust to the use of software robots. Subsequent implementations of additional robots can then build on that environment.

Although it would be possible to implement a number of digital workers (aka "software robots") as isolated discrete items, a coordinated approach is optimal.
After implementation, there will be a need to support the software robots with software upgrades. A central approach to such software management is the most efficient. The typical license fees/subscriptions are based on the number of digital workers; therefore, if the capacity for work in each robot is optimized, the overall costs can be minimized. RPA software includes a central management capability that allows the support to monitor the activity of the software robots.

Is it a repetitive task?
Does it only use digital information?
How are decisions within the task made?
All solutions provide a process checklist to help with evaluation.

Digital workers (aka software robots) are good at performing repetitive tasks at speed and accurately. Such work is normally seen as mundane, dull and tedious by people. As Digital Workers perform the routine work, it allows people to concentrate on higher value activities of dealing with exceptions, being creative, doing one-off activities, adding emotions such as empathy when engaging with others, actually being people and not acting like "Robots".

Digital workers interact with computer applications by simulating the actions of people.
The digital workers can use the same Graphical User Interface that person would use if they performed the actions. As no changes are required to the applications, and it is possible for people or digital workers to perform the activity, then there is no risk of compromise to the applications.

Software robots will impact many jobs. They are often called "Digital Workers" as they can perform tasks currently undertaken by people. Software robots are very good at doing repetitive work, but they cannot do everything. Activities where judgements are required are better handled by people.
Experience has shown that the introduction of software robots improves the working activities for staff. The knowledge that staff have about the business is able to be better used and the jobs become more interesting.

It is a group of individuals who have the knowledge and experience of creating software robots to automate a business process, as well as the understanding of how to effectively implement the solution within a business from a change management perspective. This central group can capture the lessons learnt from each implementation, the correct role for standards setting and the overview of implementation strategy, to work with individual business areas on their specific automation requirements.

As software robots are deployed and tasks are defined for the software robots to perform, there is an on-going need for monitoring and management of the robots. An RPA Control Center is the team tasked with the on-going operation of the robots. For segregation of duties, this group is often different from any of the teams developing the robot scripts that define the execution. The focus is on the operation rather than the business functionality. The team is typically responsible for software upgrades, implementation of security policies and resilience.

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