An OMP Alliance Partner with certified consultants enabling transformations across the globe.
OMP is live. The real work begins now. From L2/L3 incident management and model maintenance to controlled change requests, testing, and analytics — Orion's OMP Managed Services protect your investment, sustain model integrity, and continuously enhance planning outcomes long after go-live.
.png)
OMP is live. The question now is: how do you keep it valuable, reliable, and future-proof?
Most enterprises don't lose value at OMP go-live. They lose it slowly, in the eighteen months after.
OMP expertise is scarce, expensive, and hard to retain post-implementation. Business changes outpace model updates, and the plan slowly drifts from reality. Internal super-users get pulled into technical firefighting instead of planning. Minor issues accumulate, performance degrades, and trust in the plan erodes. Enhancements get delayed because every change feels like a mini-project. These aren't edge cases — they're the norm.
Orion's OMP Managed Services exist to close that gap. We work as a structured Managed Services partner that complements your internal teams and OMP's own delivery — protecting model integrity, resolving complex incidents, sustaining specialist capability, and delivering controlled enhancements through a managed backlog rather than disruptive re-implementation cycles.
Whether you've just gone live or you've been running OMP for years, we bring the deep platform expertise, operational discipline, and ecosystem alignment to keep your One Plan working — and to keep evolving it as your business does.
OMP expertise is scarce, expensive, and hard to retain post-implementation. Business changes outpace model updates, and the plan slowly drifts from reality. Internal super-users get pulled into technical firefighting instead of planning. Minor issues accumulate, performance degrades, and trust in the plan erodes. Enhancements get delayed because every change feels like a mini-project. These aren't edge cases — they're the norm.
Orion's OMP Managed Services exist to close that gap. We work as a structured Managed Services partner that complements your internal teams and OMP's own delivery — protecting model integrity, resolving complex incidents, sustaining specialist capability, and delivering controlled enhancements through a managed backlog rather than disruptive re-implementation cycles.
Whether you've just gone live or you've been running OMP for years, we bring the deep platform expertise, operational discipline, and ecosystem alignment to keep your One Plan working — and to keep evolving it as your business does.
Five outcomes that protect — and grow — the value of your OMP investment.
Sustained Value Beyond Go-Live
Ensure OMP continues to deliver business value as networks, constraints, and planning logic evolve. Avoid the slow drift between the platform's capability and the business's needs.
Sustained OMP Capability
Access specialized OMP capabilities without the cost, risk, or attrition challenges of building and retaining them in-house. Specialist expertise on demand, embedded in your operating rhythm.
Model Integrity & Stability
Protect the 'One Plan' model from degradation caused by unmanaged changes, data issues, or solver instability. Keep the model trusted, performant, and aligned to operational reality.
Expert Resolution of Issues & Incidents
Dedicated expertise to resolve complex incidents that internal support teams cannot address quickly. Functional, technical, and solver-level resolution capability — on call, with deep context.
Continuous Enhancement, Not Ad-Hoc Fixes
Structured backlog of CRs and improvements delivered without triggering large re-implementation cycles. Continuous, governed evolution — not project-sized disruptions for every change.
A managed services catalog built for OMP — flexible coverage with clear SLAs, triage, and continuous improvement.
Orion's OMP Managed Services Catalog is a structured set of five service lines that together cover the full operational lifecycle of a live OMP environment — from L2/L3 incident resolution and model maintenance through controlled change delivery, formal testing, and embedded analytics. Each service line has its own SLAs, governance, and outcome — and clients can engage them individually or as an integrated managed services package.
L2/L3 Support Operations
Advanced operational and technical support for OMP
Tiered support covering advanced L2 troubleshooting and deep L3 technical resolution for OMP incidents requiring functional, technical, or solver-level expertise.
Highlights
- Resolution of complex functional, technical, and performance issues
- Root cause analysis and permanent fixes for recurring incidents
- Support during critical planning cycles and peak execution windows
Ensures planning continuity and minimizes business disruption.
Model Management
Sustaining model integrity as the business evolves
Ongoing maintenance and alignment of OMP planning models with changes in supply network design, constraints, policies, and business rules.
Highlights
- Model updates for new products, sites, lanes, and constraints
- Governance over model versions and configuration changes
- Prevention of gradual model degradation over time
Protects the "One Plan" by keeping the model aligned to reality.
CRs & Enhancements
Controlled evolution of the OMP platform
Structured intake and delivery of change requests and incremental enhancements without triggering large project cycles.
Highlights
- Managed backlog intake and prioritization
- Minor functional extensions, logic refinements, usability improvements
- Time-boxed delivery aligned to planning cadence
Delivers continuous improvement without operational risk.
Testing & Validation
Confidence in every change & update
Formal testing services to validate OMP behaviour before and after changes, ensuring stability, performance, and business trust in the plan.
Highlights
- Functional and regression testing of models and scenarios
- Validation of CRs, enhancements, and data changes
- Scenario and performance testing for critical planning runs
Enables safe change and protects planning reliability.
Data Analytics & Reporting
Operational visibility and value realization
Embedded analytics and reporting to monitor planning performance, adoption, and recurring issues across OMP operations. Data integration with other reporting solutions.
Highlights
- Planning KPIs, service levels, and execution insights
- Trend analysis for incidents, defects, and enhancements
- Management reporting to track value realization
Turns OMP operations into measurable, decision-ready insights.
Delivered across the full OMP product suite.
OMP
Core integrated supply chain planning platform
Unison Planning
Unified planning environment for end-users
OMP TestManager
Formal testing and validation
OMP Unison Insights
Embedded analytics and reporting
Download the full OMP Managed Services Catalog
Inside the service: how Orion operates as your OMP partner.
.png)
Embedded as an Extension of Your Team
Orion doesn't operate as a standalone support vendor. We embed as an extension of your internal OMP organization — joining your daily operational and delivery calls, aligning with your governance cadence, and executing using your standards, tools, and environments. The result is faster issue resolution, less context-switching, and a service that feels like part of the team rather than a ticket queue.
Triage Discipline at the Front Door
Most OMP support backlogs are noisy. Orion runs disciplined triage as the first line of defense — distinguishing functional gaps from usage misunderstandings from true defects, replicating issues, and classifying root cause (data, configuration, logic, usage) before anything escalates. The signal-to-noise ratio improves immediately, and the right work reaches the right specialist faster.
.png)
.png)
Pre-Qualified Escalation, Faster Resolution
When an issue genuinely needs to go beyond Orion's mandate, escalation is structured and pre-qualified — full diagnostic context handed off seamlessly to internal platform teams or OMP product vendors. Because we're part of the OMP ecosystem, those handoffs are faster, less repetitive, and resolved with less back-and-forth. Your team isn't the one re-explaining the issue every step.
Client Engagement
Embedded OMP support for a Gartner Supply Chain Master.
Leading Global Multinational · Consumer Packaged Goods Industry
A global, multi-market enterprise operates OMP as a strategic planning platform embedded in day-to-day business execution. The platform requires continuous operational support, rapid issue resolution, and controlled evolution to sustain value post go-live.
Orion operates as an embedded DevOps and L2/L3 support partner — working as an extension of the client's internal OMP organization rather than a standalone support vendor.
Orion operates as an embedded DevOps and L2/L3 support partner — working as an extension of the client's internal OMP organization rather than a standalone support vendor.
.svg)
FT OMP Support Engineers
.svg)
Average Annual Tickets
Embedded Daily Operations
- Participation in daily internal operational and delivery calls
- Alignment with enterprise delivery cadence and governance
- Execution using client standards, tools, and environments
Business Issues First Line of Defense
- Initial point of contact for business-reported issues
- Distinguishes functional gaps, usage misunderstandings, and true defects
- Filters noise before escalation
Issue Replication & Diagnosis
- Issues analyzed, replicated, and validated
- Additional scenarios or test cases requested when needed
- Clear classification of root cause
Root Cause Resolution & Minor Fixes
- Root cause analysis on confirmed defects
- Minor fixes or configuration changes applied
- Changes follow Dev / QA / Production controls
Structured Escalation
- Complex issues escalated with full diagnostic context
- Seamless handoff to platform teams or product vendors
- Reduced resolution time via pre-qualified escalations
A specialist OMP partner. Embedded, ecosystem-aligned, multi-industry.
Orion supports OMP platforms across complex, multi-market environments — combining deep platform expertise with operational discipline to sustain value long after go-live. We're built specifically for OMP, not a generalist support team that adds OMP to a long list.
Enterprise-Scale OMP Operations
Supporting mission-critical planning platforms across global supply chains, in multi-market and multi-region environments where uptime, reliability, and planning continuity are non-negotiable.
Multi-Industry Expertise
Deep delivery experience across FMCG, Pharma, Chemicals, Packaging, Industrial Manufacturing, Metals, and Energy — each with its own planning logic, constraint patterns, and operational rhythm.
Post-Go-Live & Run Ownership
Long-term support, stabilization, and enhancement beyond initial implementation — the kind of partner that's still there in year three when the model needs to evolve again.
Integrated L2/L3 Delivery Model
Blending functional, technical, testing, and analytics capabilities under one delivery umbrella — so issues that span multiple disciplines don't require coordinating multiple vendors.
Industry & Functional Experience
Deep across industries. Deep across the planning stack.
Orion's OMP practice combines breadth across seven industry verticals with depth across every major OMP planning function — from demand planning and S&OP/IBP through supply, scheduling, and short-term execution. The result is an OMP team that speaks both the language of your industry and the discipline of your planning process.
20+
OMP Customers Supported
50+
OMP-Certified Consultants
7+
Industry Verticals
15+
Years of OMP Experience
Industry Experience
OMP delivery across the verticals where planning complexity is highest.
FMCG
8+ Engagements
Pharma
5+ Engagements
Chemicals
6+ Engagements
Packaging
4+ Engagements
Industrial Mfg
5+ Engagements
Metals
3+ Engagements
Energy
3+ Engagements
Functional Experience
Coverage across every major OMP planning function.
Demand Planning & Forecasting
Statistical forecasting, demand sensing, and consensus planning across multi-market portfolios.
S&OP / IBP
End-to-end Sales & Operations and Integrated Business Planning cycles, governance, and decision support.
Supply & Inventory Planning
Multi-echelon inventory optimization, replenishment logic, and constrained supply balancing.
Production Scheduling
Detailed scheduling, sequencing, and capacity-constrained planning across complex manufacturing networks.
Network & Deployment Planning
Multi-site deployment, distribution planning, and network optimization across global operations.
S&OE / Short-Term Execution
Short-horizon execution planning, exception handling, and tactical decisioning at the cadence of operations.
Build your career as an OMP specialist.
We're growing our OMP practice and looking for OMP consultants, supply chain planning experts, model engineers, OMP testers, and analytics specialists who want to work on the most complex planning environments in the world. If you want to spend your career going deep on OMP — across industries, geographies, and challenges — with a team that owns the platform end-to-end, we'd love to meet you.
Explore OMP Specialist Roles
.png)